HetrixTools - We're experiencing issues with our upstream provider – Incident details

All systems operational

We're experiencing issues with our upstream provider

Resolved
Degraded performance
Started about 1 month agoLasted 43 minutes

Affected

Website

Degraded performance from 1:28 PM to 1:55 PM, Operational from 1:55 PM to 2:11 PM

Dashboard

Degraded performance from 1:28 PM to 1:55 PM, Operational from 1:55 PM to 2:11 PM

Blacklist Monitor

Degraded performance from 1:28 PM to 1:55 PM, Operational from 1:55 PM to 2:11 PM

Uptime Monitor

Degraded performance from 1:28 PM to 1:55 PM, Operational from 1:55 PM to 2:11 PM

Server Agent Metrics

Degraded performance from 1:28 PM to 1:55 PM, Operational from 1:55 PM to 2:11 PM

White Label Pages

Degraded performance from 1:28 PM to 1:55 PM, Operational from 1:55 PM to 2:11 PM

Updates
  • Resolved
    Resolved

    The issue looks to be completely fixed now. We've recorded internally 22 minutes of downtime for most of our services, from 13:26 to 13:48 (UTC).

  • Monitoring
    Monitoring

    The upstream provider issues seem to have been fixed now. We're monitoring the issue to make sure our services are fully operational again.

  • Investigating
    Investigating
    We are currently investigating this incident.