Cloudflare Outage

Incident Report for HetrixTools

Resolved

Cloudflare has now resolved the incident. We're still monitoring and hands-on in case issues resurface.
Posted Nov 18, 2025 - 16:34 UTC

Update

We are still observing a relatively small number of monitoring agents (~5%) unable to access our Cloudflare API endpoint to post their metric data. We'll continue to monitor the situation as it progresses.
Posted Nov 18, 2025 - 16:11 UTC

Update

The Server Agent Metrics endpoint behind Cloudflare is still experiencing a partial loss (~15%) of incoming data.
Posted Nov 18, 2025 - 14:49 UTC

Monitoring

We're seeing signs that the Cloudflare service is almost fully functional again, with most of the websites behind Cloudflare being seen as UP again by our Uptime Monitoring system.

We'll continue to monitor the situation.
Posted Nov 18, 2025 - 14:43 UTC

Update

Unfortunately, the outage is still ongoing at this time.
We'll continue to monitor the situation as it progresses.
Further info about this outage can be found on Cloudflare's status page:
https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
Posted Nov 18, 2025 - 14:13 UTC

Identified

We're aware that some of our components behind Cloudflare are experiencing issues at this time:
https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

This currently affects our services as follows:
Our Blacklist Monitoring service remains unaffected.
Our Uptime Monitoring service continues to process a high number of detected outages, so notifications may be delayed as it processes through its backlog.
The Server Agent Metrics system is impaired, as it is behind Cloudflare.
Posted Nov 18, 2025 - 11:34 UTC
This incident affected: Website, Dashboard, Blacklist Monitoring, Uptime Monitoring, Server Agent Metrics, White Label Pages, Notifications, API, and Documentation.